CLIENT SUPPORT & TRANSPARENCY

WE TAKE YOUR CONCERNS SERIOUSLY.

If you are dissatisfied with any aspect of your experience with SedoFx, we encourage you to contact us. Every complaint is taken seriously and handled through a structured process designed to ensure fair review, clear communication and an appropriate resolution.

Formal complaints: support@sedofx.com

MAKE A COMPLAINT
CLIENT LOGIN

A FAIR AND TRANSPARENT COMPLAINTS PROCESS

At SedoFx, we believe clients should have a clear and accessible way to raise concerns. Our complaints process is designed to provide a structured review of the issue, appropriate communication throughout the process and a clear explanation of the outcome.

balance

FAIR REVIEW

We aim to review complaints objectively based on facts and evidence.

chat

CLEAR COMMUNICATION

We will aim to keep you informed of the status of your complaint.

done_all

APPROPRIATE RESOLUTION

We aim to identify appropriate outcomes based on our findings.

HOW TO MAKE A COMPLAINT

You can raise a complaint with SedoFx by contacting our support team through the designated complaint channel.

SUBMIT YOUR COMPLAINT

WHEN CONTACTING US, PLEASE PROVIDE:

  • person Your full name and registered email address
  • account_balance_wallet Your SedoFx trading account number
  • description A clear description of the issue or concern
  • receipt_long Relevant transaction details (ticket IDs, order numbers, dates, times)
  • attach_file Any supporting documents (screenshots, statements, emails)
  • help_outline Any other information that may help us review your complaint

WHAT HAPPENS AFTER YOU COMPLAIN?

01

SUBMIT YOUR COMPLAINT

You submit your complaint via the designated channel.

02

ACKNOWLEDGEMENT

We will aim to acknowledge receipt of your complaint.

03

INVESTIGATION

We will review your complaint and may gather relevant information.

04

COMMUNICATION

We will aim to keep you informed of the status of the investigation.

05

RESOLUTION

We will provide you with a response explaining our findings and any proposed resolution.

HOW WE REVIEW YOUR CONCERN

Depending on the nature of the complaint, we may review relevant information to understand the circumstances and determine an appropriate response.

manage_accounts

ACCOUNT INFORMATION

receipt_long

TRANSACTION RECORDS

forum

COMMUNICATIONS

library_books

SUPPORTING INFORMATION

HELP US REVIEW YOUR COMPLAINT QUICKLY

check_circle Explain what happened
check_circle Include relevant dates
check_circle Provide your trading account number
check_circle Attach supporting documents
check_circle Explain the outcome you are seeking

Please do not include unnecessary sensitive information when submitting your complaint.

OUR COMMITMENT TO CLIENTS

format_quote

"At SedoFx, we believe trust is built not only through good service, but also through how we respond when something goes wrong."

SERIOUS

We aim to review complaints thoroughly and diligently.

FAIR

We aim to treat clients impartially and consider the circumstances objectively.

TRANSPARENT

We aim to provide clear communication throughout the process.

READY TO RAISE A CONCERN?

If you are dissatisfied with any aspect of your SedoFx experience, our team is available to help you raise your concern through the appropriate channel.

MAKE A COMPLAINT
CLIENT LOGIN